Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.
Saturday, November 28, 2009
Customer Service Phone Numbers for Top Television, ISP, and Phone Companies
Monday, October 26, 2009
Is the customer service offered by top companies not good enough?
Monday, October 5, 2009
Investment Companies Customer Service Numbers
Friday, September 11, 2009
Adobe customer service takes a nose dive
Adobe is in the process of transitioning to a new global service provider that
will help grow and improve the quality of our customer service worldwide. While
our new partner is a recognised leader in service and support solutions, this is
a major global transition that includes bringing more than 800 new agents
onboard. Clearly this process has not gone as smoothly as we had planned, and we
are working to immediately remedy the situation. We are confident that once this
transition is completed, we will provide customers with new and better ways to
engage with Adobe using their preferred methods, helping to ensure prompt,
effective customer service.
You can read the full letter here.
Thursday, September 3, 2009
Sears customer service executive reaches out
Dear Sears Customers My name is David and I work for the Sears Cares executive team. It is disappointing to read about the problems that you have experienced with Sears. We are concerned with the service you have received and would appreciate the opportunity to speak to you regarding your experiences. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. We would be more than glad to discuss any questions, concerns, and experiences you may have. In your email please provide a brief description of your issue and a phone number where we can contact you at your convenience.
Thank you, David V. Senior Case Manager
It sure is nice to see a company offer to make things right with its customers. We applaud Sears customer service for taking this step!
Thursday, August 27, 2009
Hotmail customer service - what is going on?
Sunday, August 23, 2009
Healthcare Customer Service phone numbers
Wednesday, August 19, 2009
Verizon Boycott Picking Up Steam
You can see the Verizon Wireless boycott details here and also on Twitter at http://twitter.com/boycottverizon.
Thursday, August 13, 2009
T-Mobile and Verizon Wireless customer service lead the way
- Nearly one-third of contacts pertain to the customer's cost of service.
- Among customers who contact their carrier by phone two to three times to resolve an issue, 17 percent report they are likely to switch wireless carriers in the future. In comparison, just 10 percent of customers are likely to switch when the issue is resolved in one contact.
- Fifteen percent of contacts result from calls or text messages originated by the wireless carrier. Those customers who contact their carrier after receiving these communications are more satisfied (744, on average), than customers who do not receive proactive contact from their carrier (730).
Users on http://www.customerservicescoreboard.com/ seem to agree, ranking T-Mobile #20, and Verizon Wireless #23 out of 143 companies. Here is a look:
Friday, July 31, 2009
Facebook users unite to demand accountability
Some users have taken things a step further than leaving comments and have started a boycott of Facebook which can be found at http://www.boycottowl.com/Facebook/1 and also on Twitter at http://twitter.com/facebookboycott.
Friday, July 10, 2009
BoycottOwl.com Launched!
A few features include:
- Targeting of boycotts based upon user characteristics including race/ethnicity, religion, gender and sexual preference
- Ability to list boycott description and demands as well as videos related to the boycott
Many viral marketing tools to spread the word including integration with Twitter, ability to email friends, etc. - Complete controls over boycott including messaging to other boycott participants
- Geo-mapping for seeing location of boycott participants
- Companies have the ability to respond to the boycott through the site
- Powerful community tools associated with each boycott including forum, avatars, etc.
Tuesday, June 30, 2009
Exploring Social CRM
Not sure if this is the reason or not, but we are sure that customers at most companies do not find the customer service they are receiving to be acceptable... just look at the charts on the http://www.customerservicescoreboard.com/ home page!
Saturday, June 27, 2009
CustomerServiceScoreboard.com Launched!
The site allows users to comment on and rate their customer service experience with about 500 of the largest companies. These ratings (separated into 5 categories) and comments are then grouped together and scored in order to come up with an overall rating to compare against other companies. Comments are separated between positive and negative, and there is also an area for employees within companies to leave comments of their own.
Even though the site has just launched, the results have been incredible! We already have nearly 150 companies with enough feedback to generate scores. The site has also been featured on a number of other web sites:
Monday, June 8, 2009
Customer service tips from the BBB
- Train your employees
- Treat your customer as you would want to be treated
Seems easy, right? Unfortunately, it is apparent that most companies today seem unwilling to do either of these things on a consistent basis.
If your problems with a company get so bad that you need help, this is a good article for How to Use the Better Business Bureau.
Friday, May 15, 2009
ISP customer service - behind the veil
To go along with the article, here are links to the contact information for a few top ISPs:
Wednesday, April 8, 2009
Utility company customer service phone numbers
Hotmail service is down
A number of users have added comments on ContactHelp.com trying to help each other figure out how to reach their customer service department.
Tuesday, March 3, 2009
Airline customer service
Tuesday, February 24, 2009
Kindle customer service options
As you will see, Amazon does not offer phone support for the Kindle, but the service following the steps found at the link above are very helpful and result in surprisingly good service.
Monday, February 23, 2009
Some advice every customer service department should listen to
- Answer your phone.
- Don’t make promises unless you WILL keep them.
- Listen to your customers.
- Deal with complaints.
- Be helpful - even if there’s no immediate profit in it.
- Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.
- Take the extra step.
- Throw in something extra.