Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Monday, February 23, 2009

Some advice every customer service department should listen to

Just found a great article on About.com listing 8 Rules for Good Customer Service. Looking through all of the comments left on www.ContactHelp.com, and we would recommend every company read this list and put the suggesstions into action:
  1. Answer your phone.
  2. Don’t make promises unless you WILL keep them.
  3. Listen to your customers.
  4. Deal with complaints.
  5. Be helpful - even if there’s no immediate profit in it.
  6. Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.
  7. Take the extra step.
  8. Throw in something extra.

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