Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Friday, May 15, 2009

ISP customer service - behind the veil

According to our users, one of the worst sectors for customer service are internet service providers (ISPs). Based upon an article at PCWorld that we just found, it appears our users are not alone. In response to an article about the problems with ISP customer service, an anonymous former customer service representative at an ISP responded, taking each point from the article into consideration. Very interesting read for anyone that has wasted countless hours on the phone with ISP technical support.

To go along with the article, here are links to the contact information for a few top ISPs: