Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Tuesday, June 30, 2009

Exploring Social CRM

Found a very interesting article today on Allusiness.com concerning why companies have not been faster to implement Social CRM opportunities (Social CRM is using networking sites such as Facebook and Twitter in place of traditional phone lines). The article basically blames the recession for thwarting innovation and therefore acceptance of Social CRM techniques.

Not sure if this is the reason or not, but we are sure that customers at most companies do not find the customer service they are receiving to be acceptable... just look at the charts on the http://www.customerservicescoreboard.com/ home page!

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