Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Friday, July 31, 2009

Facebook users unite to demand accountability

Facebook is one of the most popular sites on the Internet. However, despite the millions of users that use and rely upon Facebook, the company offers extremely little in the way of customer service. According to users on our web sites, the largest problem is that Facebook routinely deactivates accounts with little notice, explanation, and nothing in the way of useful instructions for reactivation. These are just a few of the reasons why their ranking is currently the lowest of 146 companies rated on http://www.customerservicescoreboard.com/Facebook. To date, they have had 137 comments and ALL of them have been negative!

Some users have taken things a step further than leaving comments and have started a boycott of Facebook which can be found at http://www.boycottowl.com/Facebook/1 and also on Twitter at http://twitter.com/facebookboycott.

Friday, July 10, 2009

BoycottOwl.com Launched!

We have recently added a new web site to our portfolio aimed at enforcing corporate responsibility. The new web site, http://www.boycottowl.com/, allows visitors to organize boycotts of companies, organizations, etc. Once organized, the site provides many tools for helping promote and manage the boycott. We think this will be a very useful tool for consumers to empower themselves to effectuate change through strength of numbers.

A few features include:
  • Targeting of boycotts based upon user characteristics including race/ethnicity, religion, gender and sexual preference
  • Ability to list boycott description and demands as well as videos related to the boycott
    Many viral marketing tools to spread the word including integration with Twitter, ability to email friends, etc.
  • Complete controls over boycott including messaging to other boycott participants
  • Geo-mapping for seeing location of boycott participants
  • Companies have the ability to respond to the boycott through the site
  • Powerful community tools associated with each boycott including forum, avatars, etc.