Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Friday, July 31, 2009

Facebook users unite to demand accountability

Facebook is one of the most popular sites on the Internet. However, despite the millions of users that use and rely upon Facebook, the company offers extremely little in the way of customer service. According to users on our web sites, the largest problem is that Facebook routinely deactivates accounts with little notice, explanation, and nothing in the way of useful instructions for reactivation. These are just a few of the reasons why their ranking is currently the lowest of 146 companies rated on http://www.customerservicescoreboard.com/Facebook. To date, they have had 137 comments and ALL of them have been negative!

Some users have taken things a step further than leaving comments and have started a boycott of Facebook which can be found at http://www.boycottowl.com/Facebook/1 and also on Twitter at http://twitter.com/facebookboycott.

2 comments:

  1. Thanks for the information. I was debating whether to open a face-book account or not, and this is something that will help me decide.

    Thanks for sharing

    Dan

    Consumer Proposal

    ReplyDelete
  2. yes, that's true. I guess as more and more people become aggravated with their service the popularity will go down

    ReplyDelete