Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Thursday, August 27, 2009

Hotmail customer service - what is going on?

It seems something is going on with Microsoft's Hotmail email service. Based on the comments from people on the Hotmail customer service page at ContactHelp.com, it appears Hotmail has been resetting people's passwords and/or deactivating accounts without telling them, and then giving no way for users to log back in! Imagine how frustrating it would be to not be able to retrieve your email after using Hotmail's service for many years. One user even went as far as beginning a boycott of Hotmail and asking others to join. Of course, customer support, or complete lack thereof, has always been an issue for Hotmail. Maybe this is Microsoft's way of telling people to leave since they don't want to support Hotmail any longer... Google will be more than happy to attain more Gmail customers :)

Sunday, August 23, 2009

Healthcare Customer Service phone numbers

With all of the healthcare stories in the news these days, we thought it would be a good idea to provide links to the customer service numbers for leading healthcare companies on www.ContactHelp.com:

Wednesday, August 19, 2009

Verizon Boycott Picking Up Steam

The signing of Michael Vick by the Philadelphia Eagles has prompted many people throughout the country to boycott the Eagles' corporate sponsors. Most notably, a boycott of Verizon Wireless has been started on http://www.boycottowl.com/. Many people are joining, inviting their friends to join and leaving comments expressing their concern.

You can see the Verizon Wireless boycott details here and also on Twitter at http://twitter.com/boycottverizon.

Thursday, August 13, 2009

T-Mobile and Verizon Wireless customer service lead the way

According to J.D. Power and Associates, T-mobile and Verizon Wireless lead the way in customer service within the cellular phone sector. Their study found these patterns:
  • Nearly one-third of contacts pertain to the customer's cost of service.
  • Among customers who contact their carrier by phone two to three times to resolve an issue, 17 percent report they are likely to switch wireless carriers in the future. In comparison, just 10 percent of customers are likely to switch when the issue is resolved in one contact.
  • Fifteen percent of contacts result from calls or text messages originated by the wireless carrier. Those customers who contact their carrier after receiving these communications are more satisfied (744, on average), than customers who do not receive proactive contact from their carrier (730).

Users on http://www.customerservicescoreboard.com/ seem to agree, ranking T-Mobile #20, and Verizon Wireless #23 out of 143 companies. Here is a look: