Holding company's responsible for their customer service practices including sharing valuable phone numbers, steps for reaching live representatives, customer service rankings, company boycott organization and more.

Saturday, June 27, 2009

CustomerServiceScoreboard.com Launched!

Continuing with our mission to expose the good and bad in the world of customer service, we have recently launched a new site at http://www.customerservicescoreboard.com/. The site allows customers to get an idea about the customer service and customer support they can expect to receive and hundreds of leading companies.

The site allows users to comment on and rate their customer service experience with about 500 of the largest companies. These ratings (separated into 5 categories) and comments are then grouped together and scored in order to come up with an overall rating to compare against other companies. Comments are separated between positive and negative, and there is also an area for employees within companies to leave comments of their own.

Even though the site has just launched, the results have been incredible! We already have nearly 150 companies with enough feedback to generate scores. The site has also been featured on a number of other web sites:

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