Hotmail customer service - what is going on?

It seems something is going on with Microsoft's Hotmail email service. Based on the comments from people on the Hotmail customer service page at ContactHelp.com, it appears Hotmail has been resetting people's passwords and/or deactivating accounts without telling them, and then giving no way for users to log back in! Imagine how frustrating it would be to not be able to retrieve your email after using Hotmail's service for many years. One user even went as far as beginning a boycott of Hotmail and asking others to join. Of course, customer support, or complete lack thereof, has always been an issue for Hotmail. Maybe this is Microsoft's way of telling people to leave since they don't want to support Hotmail any longer... Google will be more than happy to attain more Gmail customers :)