Dear Sears Customers My name is David and I work for the Sears Cares executive team. It is disappointing to read about the problems that you have experienced with Sears. We are concerned with the service you have received and would appreciate the opportunity to speak to you regarding your experiences. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. We would be more than glad to discuss any questions, concerns, and experiences you may have. In your email please provide a brief description of your issue and a phone number where we can contact you at your convenience.
Thank you, David V. Senior Case Manager
It sure is nice to see a company offer to make things right with its customers. We applaud Sears customer service for taking this step!
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1 comments:
I understand why people have problems. We have a T.V. that died on 8/15/09 and just to find out where the parts were for it, and then get the part that was missing several other parts is unacceptable. Still nothing from them about the replacement voucher,due to the fact it was still under warrantee.
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