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Friday, February 19, 2010

Getting through to an actual person when alling for customer service

A lot of the feedback we get is from people looking to circumvent long hold times when calling for customer service and customer support. Here are a few generic shortcuts that may work (when pressing 0 doesn't help and the company is not already listed on ContactHelp.com):


  • Try pushing the "#" key when asked to make menu choices

  • For voice-activated menus, try mumbling jibberish

  • If an alternate language is available you can try that. While you may not be able to speak the language, the hold times are normally much shorter, and the rep you get may be bi-lingual and can help you.

  • Select the steps provided for new sales. Companies will typically have a much shorter path to talk to someone about buying new service than in helping existing customers.

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